Grievance Officer
Climbrk Support Team
Legal
Grievance Redressal
Contact and escalation details for support, billing disputes, and formal grievance handling timelines.
Grievance Email
Acknowledgement
Within 48 hours
Resolution
Within 30 days
How to file a grievance
Email your complaint to [email protected] with subject line: 'Climbrk Grievance'.
Include your account email, issue description, affected URL/report, date/time, and any screenshots.
Resolution timeline
- Acknowledgement target: within 48 hours.
- Resolution target: within 30 days from complaint receipt.
- Complex cases may require more time; we will keep you updated with status notes.
Billing and payment disputes
For failed charges, duplicate payments, pending statuses, or refund concerns, include transaction reference IDs from your billing history.
If a payment status is pending due to bank/payment network processing, we coordinate with payment event confirmations before final resolution.