Privacy Policy

What this policy covers

This policy explains how Climbrk collects, uses, stores, and protects personal information when you use our website and product.

By using Climbrk, you agree to this policy and our Terms of Service.

Information we collect

• Account data: name, email, password hash, profile preferences, and plan information.
• Usage data: search terms, workspace domains, report history, and product interaction logs.
• Billing data: invoice/order identifiers, payment status, and billing metadata from Cashfree. Card numbers are not stored by Climbrk.
• Device and analytics data: IP, browser, and technical logs needed for security and reliability.

How we use your information

• Deliver ranking, visibility, compare, and competitor analysis features.
• Operate trial access, invoices, due reminders, and account lifecycle actions.
• Send essential service emails like login, billing, security, and plan updates.
• Improve product quality, performance, and security.

Sharing and processors

We share data only with trusted service providers needed to run Climbrk, such as payment processors, infrastructure providers, and email delivery partners.

We may disclose information when required by law or to protect users, our systems, or legal rights.

Retention and deletion

We retain personal data only as long as needed for service operations, legal obligations, and legitimate business purposes.

You can request account deletion by contacting support. Some billing and legal records may be retained as required by law.

Cookies and tracking

We use essential cookies and local storage for login/session continuity, security, and core product functionality.

Where analytics is enabled, we may also use performance/measurement tracking to improve the platform.

Your rights and contact

For access, correction, deletion, or privacy questions, contact us at [email protected].

If you have a grievance, use our Grievance page for formal handling timelines.